Support
Questions, bugs, or account help? Most answers are below - and a real person reads every email.
Need a hand? Email contact@volleypad.com. Include the email address on your VolleyPad account and your organization name - it usually saves a round trip.
We typically reply within 1 business day.
Service status and updates: @VolleyPad on X
Questions about VolleyPad? Read the FAQ - answers on offline scouting, devices, stats by rotation, sharing reports, and pricing.
Support articles
Plans & Billing
How do I subscribe, and can schools pay by invoice or purchase order?
Most coaches subscribe directly: from the iPad app through the App Store, or on the web through Stripe. For schools, athletic departments, and colleges that need invoice or purchase-order billing, we offer a Custom plan with onboarding, training, and priority support, email us and we'll get you set up.
How do I change or cancel my subscription?
If you subscribed on the iPad, manage or cancel from your App Store subscription settings. If you subscribed on the web, open your organization's Billing section to change plans, update payment details, or cancel through the secure Stripe portal. Your plan stays active through the end of the period you've paid for.
Troubleshooting
I charted a match and it isn't showing on my other device
VolleyPad is offline-first, changes save on the device and sync when it's back online. Steps: confirm the iPad has a connection; leave the app open on the reports list for a minute; pull down on the reports list to refresh. If it's still missing, email contact@volleypad.com with the account email, organization name, and roughly when the report was created.
I subscribed but my organization is still locked
App Store purchases can take a few minutes to register. Steps: confirm you're signed in with the account that purchased; open Settings > Billing in the app and tap Restore Purchases; check Settings > Apple Account > Subscriptions on the iPad to confirm the subscription is active. If it persists, email contact@volleypad.com with the account email and your App Store receipt.
Account & Data
How do I invite my coaching staff?
From your organization's Members section, use Create Invite to generate an invite link. The coaches you add collaborate based on the role you assign them.
How do I reset my password?
On the sign-in screen, choose "Forgot Password?" and enter your email, we'll send a reset link. If you signed up with Google or Apple, sign in with that provider instead.
How do I delete my account?
Open the account menu, go to Account, and choose Delete Account. This permanently removes your account and associated data. Organization owners may need to delete their organization first.
How do I get help?
Email contact@volleypad.com, a real person reads every message. Signed-in coaches can also file a ticket directly from the in-app Help & Support screen (or from this page once you sign in), which keeps the conversation attached to your account.
VolleyPad is actively developed, with new coaching tools shipping through the 2026-27 season. Follow @VolleyPad for updates.
Still stuck? Email contact@volleypad.com with your account email and organization name - we typically reply within 1 business day.